How can we help you?
Answers to common questions, or reach us directly.
Frequently Asked Questions
Getting Started
How do I get started with STORVA?
Easy. Enter your ZIP code, pick a tote rental package, choose drop-off and pickup dates, and we deliver empty totes to your door. You pack, move, unpack — then we collect the empties. Book online in about two minutes.
What areas do you service?
STORVA delivers across Dallas–Fort Worth only — including Dallas, Irving, Richardson, Carrollton, Plano, Frisco, Allen, McKinney, Fort Worth, Arlington, Southlake, Denton and surrounding cities. Free next-day delivery & pickup. No distance fees. Enter your ZIP code to confirm coverage.
How quickly can you drop off the totes?
Free next-day delivery & pickup. Every delivery arrives on your selected date by 10 PM. For weekends and end-of-month moves we recommend booking 2–3 days ahead.
Bin Rentals
What is included in a bin rental?
Each package includes 27-gallon black totes with yellow snap-on lids, any included black 4-wheel dollies. Free next-day delivery & pickup. Dorm/Studio includes 1 week; all other packages include 2 weeks. Extensions are available by the week.
Does STORVA transport my belongings?
No. STORVA rents totes and supplies only. We drop off empty totes and pick up empty totes — your packed totes stay with you. We do not keep or move customer items.
What add-ons can I rent or buy?
Extra black 4-wheel dollies ($9 each for your rental), labels, packing paper, tape, and protective wraps. Add-ons can be selected at checkout, or added to an active rental by calling us.
What happens if a bin is lost or damaged?
Missing or non-returned totes are $35 each and dollies $60 each, as listed in your rental agreement. Normal wear and tear is on us.
What if I don't return all my totes?
Return the same number of STORVA totes you received. Totes that are not STORVA totes do not count as returned. If your count is short at pickup, we'll tell you the counts and give you 48 hours to find them. After that, each missing tote is billed at $35 to the card on file, and we'll email you a receipt. Missing dollies are $60 each. We always tell you before we charge it.
Drop-off & Pickup
What is included in drop-off and pickup?
Contactless drop-off and pickup. No one has to be home for drop-off or pickup. We leave the empty totes at your door or at a spot you tell us, and you get a text as soon as delivery is done. When you're finished, leave the empty totes and any dollies out and we collect them. Our totes are durable plastic and fine in the rain. Free next-day delivery & pickup.
Do you help pack or move my stuff?
No. STORVA is a DIY-friendly tote rental — you (or your movers) pack, load, and unpack. We just deliver clean empty totes and pick them up afterward.
Can I change my drop-off or pickup time?
Yes. Call or text us at least 24 hours before your appointment and we'll move it, free of charge. One thing to know: moving a pickup to a date later than your rental end date isn't a reschedule — that's a rental extension, and extension pricing applies.
What if I need the totes longer than my rental period?
Dorm / Studio includes 7 days of tote time; every other package includes 14 days. If you booked a shorter window, extending up to your package's included time is free. Past that, extensions are priced on the equipment you're holding — for a standard 20-tote rental that's $35 for the first extra week, $28/week after that, or $99 for a full 4-week month, charged to the card on file. A larger rental ties up more of the fleet and costs proportionally more; a smaller one costs less. We always charge the cheaper of the weekly or monthly option. An extension or late-return charge will never exceed the reference cost of renting the same number of totes and dollies again for the same length of time. Rentals run up to 12 weeks total. Just reply or tap Extend, and we'll move your pickup. We also include a one-time courtesy grace period of up to 3 days past your rental end date at no charge.
What happens if the totes aren't ready on pickup day?
If our driver arrives and the empty totes aren't available, and there's no extension on file, a $35 failed-pickup fee applies to cover the wasted trip. Avoid it by calling or texting us at least 24 hours ahead — a reschedule on or before your rental end date is always free, extending up to your package's included rental time is free, and the 3-day courtesy grace period is free too.
Billing & Pricing
How does pricing work?
Flat-rate rental packages start at $89 for the Dorm/Studio package, which is a 1-week rental. All other packages — 1 Bedroom, 2–3 Bedrooms and 4+ Bedrooms — are 2-week rentals, plus office bundles for businesses: Startup Office (55 totes + 3 dollies, $189), Growing Team (120 totes + 6 dollies, $389) and Full Office (220 totes + 10 dollies, $689), each with 1 week included, or a custom count of 61–500 totes on the Commercial page. All pricing is transparent and posted up front.
What payment methods do you accept?
Credit and debit cards only. Your card is securely saved for any agreed rental extensions or applicable charges.
Can I cancel my rental?
Yes. Cancel 48 or more hours before your scheduled drop-off for a full refund. If you cancel within 48 hours of drop-off, a $25 cancellation fee applies and the rest of your payment is refunded. Finished early after delivery? We can schedule an early pickup.
Are there any hidden fees?
No surprises — every possible charge is posted up front. Your booking includes delivery, the rental period, and pickup of the empties. Free next-day delivery & pickup. The only things that can add to it are: optional add-ons (dollies and packing supplies); a rental extension if you keep the totes past your rental end date; a $35 failed-pickup fee if our driver arrives and the empties aren't ready with no extension on file; and a replacement fee for any lost or damaged tote. Nothing is charged without you knowing about it first.
Sustainability & Safety
Why reusable totes with snap-on lids?
Each tote is reused rental after rental. Snap-on lids close without tape, and we collect the empty totes when you finish unpacking.
Are the totes sanitized between rentals?
Yes. Every tote is inspected and sanitized after each rental before being redeployed.
Are your drivers background-checked?
Yes. Every STORVA team member completes a background check, drug screening, and training before delivering totes to customers.